Shipping policy

Thank you for shopping with Quayyum Global LLC (DBA ALMAROO™). Please read our Shipping Policy carefully to understand our shipping procedures.

Order Processing Time

  • Orders are processed within 2-3 business days (often sooner).
  • You will receive a confirmation email with your tracking number once your order has shipped. Please allow 24 hours for tracking details to update.

Shipping Time & Costs

  • Domestic (U.S.) Shipping: Estimated 5-7 business days after dispatch.
  • International Shipping: Delivery times vary based on the destination country.
  • Expedited Shipping: If available, the customer will be responsible for any additional costs.
  • Shipping Costs: Shipping fees will be calculated at checkout. Customers are responsible for shipping fees unless otherwise specified.

Shipping Carriers

We use USPS, UPS, FedEx, and DHL for domestic and international shipping. Carrier availability may vary depending on the shipping destination.

Tracking Information

  • All orders will include a tracking number, which will be emailed to you once your order has shipped.
  • If you do not receive a tracking email, please check your spam folder or contact us at quayyumglobal@gmail.com.

Customs, Duties & Taxes (International Orders)

  • Customers are responsible for any customs duties, import taxes, and fees imposed by their country.
  • Customs processing may delay delivery times. Please check with your local customs office for further details.

Order Changes & Incorrect Address

  • If you need to modify or cancel your order, please email quayyumglobal@gmail.com as soon as possible. We will do our best to accommodate changes, but we cannot guarantee adjustments after an order has been placed.
  • Customers are responsible for ensuring that their shipping address is correct. If an incorrect address is provided, we are not responsible for lost shipments or additional fees incurred.

Lost or Delayed Shipments

  • If your tracking information shows that your order was delivered but you have not received it:
    • Check with neighbors or your local post office.
    • If you still cannot locate your package, contact quayyumglobal@gmail.com for assistance.
  • If your package is delayed for more than 14 days, please reach out to us at quayyumglobal@gmail.com.

Returns & Refunds

For information on returns and refunds, please refer to our Refund & Return Policy.

If you have any questions or concerns, feel free to contact us at quayyumglobal@gmail.com.

Thank you for shopping with Quayyum Global LLC (DBA ALMAROO™)!